Passing the buck Galaxy/Smart shopper card

Invoice MISA-CSI005928 We bought jewelry (R15000) on 20 December 2014 from Galaxy, Mimosa Mall, Bfn, swiping our smart shopper card from Pick a Pay to claim our loyalty points We were assured that we will receive our loyalty points within 48 hours. After numerous requests between Pick a Pay smart shopper card and Galaxy & Co. we did not get our loyalty points up to date. At this stage Galaxy and Pick a Pay smart shopper card is blaming each other for a lack of service. I really hope that we can solve this request as soon as possible. According to the manager of Bloemfontein (Mimosa Mall) Galaxy is not allowed to send me the proof of details (and email) that they send to their head office. Can you please send this email to the relevant people?