Do you have any idea what you are doing?

I was contacted by a lady by the name of Jackie today to say that my form of payment she accepted 2 weeks ago is not accepted by Head office and I need to come and reverse the transaction and pay in a different way. She tried to come up with a million reasons why this is now my problem, amongst others that she couldnt contact head office on the day as it was a Weekend. I told her it was a week day. I then asked her to get the area manager to contact me.

She informed me now that the area manager said he/she will not be contacting me, as this was her (jackie's) fault, and that she will pay for it.

Now this sounds as if Galaxy will now be paid twice - once paid by me already, and another time by Jackie - someone is being *****ed here..... Since she so gratefully offered to settle the account now, please make sure my money is returned, and the account is up to date! Get that area manager to contact me, and put all of this in writing as well!