Disgusting service

<p>I bought a Diamond Eternity ring at Galaxy & Co Canal Walk on the 13th April to add to my wedding set, had no resizing the ring fit perfectly. 2 weeks later I noticed that the diamond had fallen out. I took it back to the store and was assisted by Alice. Alice then took a little microscope lens and inspected the ring. She asked me if it was resized, i said no.She says its clear I havent been looking after the ring, and that it looks as if a sharp metal object was used to chip out the diamond, and the diamond right next to it is going to fall out as well. I was shocked and disgusted by what she was implying. She then says i need to take better care of the ring as i must have knocked it hard against something, since I dont do dishes, shower or cleaning wearing my ring, this 'something' could only be my laptop keyboard and by now I should have broken wrists from 'knocking it' against this concrete keyboard ?!?!? Obviously not acknowledging that it could be poor workmanship. She continues by saying she will send it away for investigation and repairs but it would take 3-4 weeks. She says as a courtesy they will not be charging me any repair fee. 7 weeks later and I have still not received my ring, no follow up phone calls, I have called every week since the 3 week due date, received excuses about it was only sent away in week 3, reminders that its free so implying I must wait, to the excuse that they receive courier deliveries once a week and havent received it yet and I should call the end of the week, to me then calling the next week and being told the ring is still at head office. I will never recommend Galaxy & Co to anyone, I am disgusted in the poor service I have received... heading to week 8 soon, and still no ring.</p>