Bought faulty Fossil watch & guarantee not honoure

I purchased a Fossil watch at the Alberton City branch early 2014 with 2 year guarantee. The watch has been faulty from the start. It kept losing time as though the hands were 'stuck'. I took it into the Alberton store in November 2015 with the guarantee, expiring Feb2016 and they said they would send it away to Fossil. They were supposed to call me when the watch was ready but never did. I tried calling the store since the beginning of the year but the phone just rang. Eventually last month I went there and it was closed. When I called the regional office they referred me to the Eastgate branch. I spoke to Natasha at Eastgate who said the watch was in Cape Town because they sent it back to the Alberton branch which had closed so it was returned to their 'head Office' in Cape Town. Eventually last week she called to say I could collect my watch at the Eastgate store, so I collected it on Saturday 16 April. It appeared to be working until a couple of hours later I saw the hand was again 'stuck'. The guarantee has now expired. I will not buy from Galaxy again and would discourage anyone from using this store. <br> 1. Galaxy sell faulty goods<br> 2. They do not honour guarantees