Bad service & *********** employees

January 2018: I took my ring for cleaning & replacing a stone that had come off March 2018: I collected the ring April 2018: A stone came off again, seems like the same one but I'm not certain The store Manager (Cresta) said it looked to her that there was mishandling of the ring by me as it had rough edges & she doubted that it would be fixed without a cost. I didnt argue because she had already wrote her unqualified opinion on the documents to be sent to Technicians for repairs. She told me that it would take 6-8weeks to fix it and she would call me to give me the cost, if there was and to give a go-ahead for repairs to be done. 12 June 2018: I called to check what the progess was as I hadn't heard from them as discussed. I was told that the ring was at the shop and I was called on the 20th April '18 and again on the 4th May '18. I was told that there was a note that "the customer seems to be negligent because it has rough edges". Today, the same Manager, who confirmed that she has no technical training, reminded me that she had told me in April '18, that the ring had rough edges. * Galaxy & Co fixed my ring at a cost after I was told that I would be contacted for a go-ahead, I never spoke to anyone from the company. * The ring has been at their premises since April & no means we're made to call me again after they "allegedly" called me last on the 4th May '18. *There are no records, according to the first person who answered the call today, that a diamond had been fitted in January '18. ** I should have been called to give permission for the ring to be fixed and progress on the work done. ** I should not have to pay for stones that keep coming off, I take good care of the ring.