BAD SERVICE AND NO ACCOUNTABILITY

We purchased a ring form Galaxy & Co Centurion Mall on the 06/09/2015,He never explained anything to us about the ring even though the manager was next to him during the purshase by December 2015 my ring started thinning out on the bottom and the colour changed to yellow, the ring was expensive so I went back to the store only to be told that White Gold ring will change colour and should be redone 1 a year. I was upset as we were never told this and asked them to fix it. Claudette told me I would have to pay R600 to have the ring fixed and the thinning out would also be fixed, I made sure she knew I was not happy and Claudette said she would source a new ring for me. I got into contact with the Head office and spoke to Sheena who advised that the ring would be fixed at a cost. I paid and took my ring. December 2015 my ring started fading againg and the lines where the ring was fixed was now visible in a dark grey colour, upset i contacted them again. I dropped my ring at a branch like requested my a Regional manager and have not heard back. to date. Finally heard back and was told they will not fix my ring I again have to pay. This is terrible service.