Bad attitude leaves a bad taste in my mouth

My husband purchased earrings for me at galaxy on valentines day as a gift. When I tried on the earrings, the little clasp was defective and the clasp wouldn't lock in place.I put them back in the box, to return to galaxy. I was fully prepared to exchange the earrings and purchase earrings that was a little more durable and fully prepared to pay more.I went to Galaxy, Nazley greeted very nicely, I told her why I was there and before I even finished speaking she tells me\no refunds or exchanges on earrings". I asked where that was stated she told me at the back of the invoice"