Unprofessional, lack of management competence

I logged a complaint last week regarding poor service at galaxy bingo Boksburg, to date no feedback received from any management, I suppose customer service don't count when you are in the gaming industry!!! This week we are on holiday and even worse service received at your Toti branch. At 19:46 we still haven't played the 19:00 link game. Total disrespect towards customers, disgusting to say the least. If the same service is offered to customers in different regions then it is evident that there is a lack of leadership and or proper training. The customers money is good enough so I suppose we should just keep quiet???