JB
Jay B

1 reviews | Active since Jun 2019

01 Jun 2019, 21:58

DIGUSTINGLY HORRIFYING & UNHELPFUL STAFF/MANAGER

I had left my cellphone on a machine inside Galaxy, on my way out of the shopping center as Im inserting my parking ticket into the boom-gates machine I realized I had left my phone behind and turned through the boom-gates emergency exit to re-enter the shopping centers parking lot. When i got inside Galaxy again I asked to see a Manager of which the Galaxy Staff with disgusting attitude told me "They CANNOT find him", I ignored this pathetic excuse and then asked to please view the security cameras footage of the machine i left my cellphone on and was told I cannot view the footage for certain reasons which i understand and was also told that they will not be viewing the footage to try even help me! I decided to go to the police station to open a case of attempted theft next, on my way out of the shopping centers parking lot I had to ask the car in the lane next to me at the boom-gates to please help me and print a new ticket for me to exit the center from the booms on the entrance side. As the passenger climbed out of the vehicle the cellphone dropped out of the vehicle onto the floor! I questioned "Sorry where did you get that phone cause i can see from the cover and home-screen image that its my phone i misplaced not more than 10minutes ago!!!" He rep**** "Oh sorry I picked it up inside of Galaxy and was on my way to drop it off at the police station". So yes I did retrieve my cellphone by myself with no assistance from the DISGUSTINGLY HORRIFYING STAFF AND UNPROFESSIONAL UNWILLING MANAGER of GALAXY. I am especially disgusted at how BADLY their staff talk about the customers inside the casino since they THINK people DON'T understand language and the fact the Manager STEVE was NOT WILLING TO HELP IN ANYWAY AT ALL!!!!

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