MA
Madison A

1 reviews | Active since Jan 2020

09 Jan 2020, 17:47

Terrible!

If I could give negative stars I would. Service is absolutely shocking. Every single staff member we spoke to or had at our house we unfriendly and so unhelpful. Every time you call into the offices they can’t give you an answer or don’t know what that talking about. We waited around for 2 days for the technician to show up, then he did half a job and left not even informing us on what was wrong with our AC. when I called and spoke to the manager she seemed like maybe she could help, and just made me more frustrated with the emails she was sending me, that didn’t even make sense! I would NOT recommend to use these people ever!!

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Replies (1)
Galanz
Galanz's reply18 Jan 2020, 11:57
Official
We accommodated Madison in peak summer for a call out on a unit that isn't Galanz and wasn't even purchased from us. All she paid for was a call out not a repair. We still haven't received payment for a remote which we supp**** to her.