Poor customer service

<p> Hi, I bought a Defy fridge on the 16/04/2016 at Gains Furnishers, the sales man was HASSAN and when i get home i saw that there was a dent on the fridge and when they opened the fridge at the store they only showed me the inside of the fridge not the outside part and the outside edge of the fridge was damaged. I went on Monday back to the store to lay a complaint and they were so rude they didnt assist me properly they told me that im taking chances i broke the fridge. </p> <p>They then said that Defy will come at home to check the condition of the fridge ifs its working or not but they will not change the fridge for me after 3 days, after that 3 days no one came so i called the house to tell them to turn the fridge on to check if it was working inside then they did just that and the fridge was working. </p> <p>The following day the store called me i couldn't pick up the phone i was at work then they called my mother inlaw and they asked her if the fridge is turned on and she said yes it is on then they said they cant change the fridge because we are using the fridge, and that was not the case the fridge was turned on to check if its temperature is working just fine since it has a dent on the outside. I went back to the store and still they were rude to me they just said that they will not change the fridge anymore. We are still not using the fridge since last month because i can not pay so much for a fridge that has a demage. Please help me. </p> <p>My cell number: ***</p> <p>email: ***</p>