The lack of any kind of common decency

I have never written a bad review - but the complete lack of customer care and acknowledgment of being at fault just blew me away. I called in to enquire whether they had a specific item and when they said they do have it in stock - I asked if they could keep it for me as I will come in straight after work the same day and he the salesrep promised to keep it out for me in the back. I gave him my name and time I would be there. When I got there - they just shrugged their shoulders and said they sold it. I feel bad for the salesrep because according to him, the manager just said to sell it to the current customer and he wasn't given a choice. When I started losing it - he said that the manager said that they are not allowed to reserve items. WHY then promise to keep it for me? Surely if I was given the option - I would have made an alternative plan??? The thing that made this worse is that the manager just did not give a hoot - it was all about the sale at the moment. He did not even care to apologise or even offer to contact one of the other stores for availability - he blindly stared at me and shrugged - turned around and served the next customer. No acknowledgment, no COMMON decency - just plain rude. I know it is kind of petty really - but being in the service industry myself - I have realised that one can not simply shove one customer aside for short term financial gain. This is what is wrong with SA's service industry - and because people like that manager - that is why things will never get better. This might even sound more petty - but that store will never see me again. On another positive note - I want to thank Chad and the guys at Canal Walk Gadget time. After leaving that store I called them and they reserved the item for me - they were great and even apologised on behalf of Tygervalley.