Gadget Time Canal Walk Poor Customer Service

Very Bad experience, This store does not honor incorrect price on display in there shop window. Walked pass the shop and saw a bluetooth android phone game pad controller with a price written on the box " R145" After confronting the store manager of this pricing issue at the front desk he just walked away offering no solution stating that its not his fault and i explained neither is it mine as someone in the store is responsible. i had to ask for the area manager contact details. store refused to give the "Area Managers-Jeremy H" phone number instead i got an email address. I emailed him please see below communication...

Re: Incorrect price on display Inbox x jeremy h Thu, Dec 27, 9:29 AM (23 hours ago) to me Hi there Joshua,

That is unfortunately not the price on the box. We do not have any hand written prices on our boxes, all our items have stickers with barcodes on them ,the R145 is an item code.

Sorry for the inconvenience. Thanks Jeremy

On Wed, 26 Dec 2018 at 19:44, JOSHUA ********** wrote:

Hi Jeremy,

I was at your canal walk store on Wednesday night 19h25 and was highly disappointed at the service I received from the manager on duty named Kyle.

I queried a price of a cell phone Bluetooth controller that said the price was R145 on the box. Kyle said he cannot give it to me for that price as it's not his fault the price was incorrect. I then told him it's not my fault and the price you see is the price you pay and someone in the store wrote the incorrect price on the box. Please address this issue urgently and honor the price that was advertised on the box or I will be forced to take further steps with regards to poor service received.

Please see attached picture of controller in question

Thanking you Josh"

I have pictures of the item in question displayed in the stores window and clearly marked R145