Assistance required/ replace newly purchased device

Hi there

I purchased two items in your store recently.

HD clock dvr/camera analog clock OTG Adapter iOS/Type-C/Micro (SX-39)

The camera does not work nor does the clock function. I went into your canal walk branch where I purchased it and the manager advised that there was no more in store but attempted to fix it in the store. Once I returned home I found that the camera and clock still did not work. I went back to your store and spoke to your salesperson 'star' and he said that I needed a slip to exchange the product. I advised him that I do not have a slip because I assumed that I had purchased an item that was new and in working order. The purchase is important and very much necessary. I would like to know how you can solve my problem. I need a new device. I will not accept the device being fixed Infront of me as I paid for a new device. I do not expect a refund but urgently need a device with a camera.

I was also sold a sd card device, I found out when I checked YouTube on how the device works that it has a sd card space built into the device above, which means the purchase was not necessary. I find this disappointing.

I like your store and I see many cool gadgets. However it is important that your staff know and understand your products and I would suggest having a test item available as your items are not cheap. If one purchases a gadget with a camera it is most likely to be urgent and important in order to serve its purpose which is to secure a space.

I would like to hear how you can assist me with this, the sooner the better as I need the same product in working order or a similar device for the purchase price. As for the sd card holder I would like to change it for something I can use.

Lastly, I noticed that while I was waiting to be assisted there was swearing and personal chat amongst the staff and I needed to wait to ask about my device that was being fixed. I would appreciate some proper customer service and respect from your end.

I have given a rating of 2 out of 5, I did appreciate the customer service from other individual staff members that took the time to speak to me while I was waiting on the device being fixed and the staff member mentioned above directed me with contact details and store policies.

Kindly look into your contact information provided on your website as the emails keep returning with a error message and I called the store who again confirmed the same email address.

Please can this be resolved swiftly

Hope to hear from you shortly

Kindest regards, Andrea ***