G2A.COM DISCRIMINATING AGAINST PEOPLE WITH DISABILITIES

NB: THIS IS THE DIRECT TRAIL OF COMMUNICATION AS PER OUR SUPPORT CHAT SO PLEASE READ THIS FROM THE BOTTOM TO THE TOP TO UNDERSTAND THE MATTER IN THE DIRECT CONTEXT OF THE ISSUE.

SUPPORT TICKET REF: M-WFKI-755317

Me (29.11.2021 21:17) I have been more than patient on this matter and even proposed a solution which if you actually calculate both transactions separately you would have noticed that what I actually paid as per the adverti*****t on your website which was 15.80 USD to what I was prepared to accept as a solution to the matter comprising of 3 x 4.95 USD totaling 14.85 USD, it is clear in the end that I was going forfeit about a dollar on the transaction.

You work it out who was walking away with more than what was due at the end of the transaction.

Furthermore, I will be reporting this matter on hello peter, and also considering your accusation and treatment towards me I will pursue it legally. Me (29.11.2021 21:15) In other words, you are indirectly accusing me of lying to you which is one thing I do not take likely.

I have informed you previously that I am a person with a disability, and consider this type of treatment defamatory and grounds for ************** against a person with a disability and legally defined as "Ableism" ************** with the intent to frustrate my condition after I informed you of this in writing but yet you continue to disregard my position with utter disrespect in a manner that is dehumanizing to a person.

Seller (29.11.2021 20:36 ) Hi,

you bought the key that was not for your region. (Friend story, not very convincing).

You need to provide proper screenshots, or I can’t help you anymore as I said before.

The ones you provided, are too small I can’t see them, also there is no regional settings screenshot.

You will need to find a way to use the key.

Regards

Me (29.11.2021 19:08 ) Can I have an update, please? Me (29.11.2021 13:53) Refund this immediately.

I do not appreciate being thrown left to right trying to solve an issue that was created on your which is not my problem.

I have been patient enough with you but you seem to deliberately in your response to assist me. Seller (29.11.2021 13:21 ) Hi,

if the screenshots are not the ones that we are looking for, there is nothing I can do here.

Thank you for understanding Me (29.11.2021 13:16 ) This is the best I can offer you from my side.

If you are not satisfied with this then stop wasting my time as I am a person with a disability and you are starting to exacerbate my situation and to avoid escalating my situation, please issue me with the alternative solution as previously suggested to you.

Thank you. Picture1.png Picture2.png Seller (29.11.2021 13:12) Hi,

let your friend from USA makes those screenshots.

Screenshots are necessary to continue.

Thanks Me (29.11.2021 13:02 ) Like I have communicated to you I am based in South Africa who purchased the gift card for a friend based in the USA who will be activating the card on their side so even if I tried activating the card on my side it will not be accepted due to the region. Seller (29.11.2021 12:06 ) Hi,

I don’t see the screenshots I asked for. I don’t need order screenshots or your bank statements etc. Please, provide the following screenshots (FULL, unedited screenshots, with windows time, without any g2a backgrounds):

1. Please log into google play account on your DESKTOP / PC enter the key in appropriate window and try to activate it. Send this screenshot. 2. Another screenshot of your google play settings (where I can see your region)

thank you

Me (29.11.2021 05:50) Can I please get some feedback? Me (29.11.2021 01:30) How long is this going to take as I do have the whole day to waste and wait as need the product rectified and the issue to me, I needed. Seller (29.11.2021 01:10) please let me know when the screenshots are verified by g2a, that’s the next step.

Thanks Me (29.11.2021 00:41 ) Why am I being ignored as I have not received a response to my last communication?

Please respond urgently. Me (28.11.2021 23:57 ) No not unfortunately as this is a product advertised on your website so you need to resolve this issue with me now and whatever issue you have with the supplier is your internal issue to be resolved on your side and not my issue to wait until you have resolved it.

I have attached payment receipts from my bank transactions for your perusal.

Rectify this is with me now or I will report this matter as a ********** transaction to the authorities. WIN_***_Pro.jpg WIN_***_Pro.jpg Seller (28.11.2021 23:47) Hi,

unfortunately, we will need to wait and confirm everything.

The issue will need some time to resolve.

Thank you for understanding Me (28.11.2021 23:35) This is not acceptable to me and needs this issue resolved immediately.

Let me give more specific details about this transaction. I am the buyer of this production that is located in South Africa so, in essence, the payment conversion would be in ZAR value, so I do not know you want me to confirm. The gift card was purchased as a gift to one of my friends based in the USA who will be redeeming the gift card in the USA.

So I need to you advise a way forward urgently as this has been a huge inconvenience that is a result of how the product was advertised and do not feel that I was the customer should suffer the wait in lieu of this matter.

Please advise?

Seller (28.11.2021 23:28) Hi,

I am sorry, but I can’t do nothing before I see the screenshots.

Also, the matter will need to be reported to our supplier and I will need to wait for his response.

Thank you and sorry for the inconvenience

Me (28.11.2021 23:22) To make this process simple the following is what I suggest to resolve this matter.

I have attached an order I placed after the order current in question so what I am requesting is that you issue me with 3 x the attached digital codes in lieu of the order issued currently in question.

Please confirm if we can agree to this solution? Print Order # *** - G2A.COM-1.png Me (28.11.2021 23:10) Order details are attached. Order Details-1.png Order Details-2.png Me (28.11.2021 23:04) Refer to attached receipt confirmation.

I need you to resolve this urgently.

Thank you. invoice_receipt_purchase_bought_62e974eab7d3dd1147fe825325ce0b2f06e***2c3ee8dc1adb815fb669a4-1.png Seller (28.11.2021 22:56) Hi,

Where can I see thar payment attached is in EUR, one of the screenshots?

Please tell me when its verified. thank you Me (28.11.2021 22:51) Please refer to the attached.

I am only suspect that what has happened as the payment attached is in EUR and not USD.

I need a gift card key to be issued in 15 USD please. Payment.png VPejQVGkk71.png Seller (28.11.2021 22:43 ) Hello,

Please, provide the following screenshots (FULL, unedited screenshots, with windows time, without any g2a backgrounds): 1. The key entered the google play activation window; 2. The message you receive when trying to redeem it; 3. screenshot where do you see that the key needs to be activated in EUR?

Thank you Me (28.11.2021 22:41 ) The United States.

It appears that the advertised product was an issue with the digital key in EUR which is incorrect as it need to be redeemed in USD and not EUR. Seller (28.11.2021 22:29) Hi,

what is your region / location?

thank you Me (28.11.2021 22:15) Refer to the attached 15USD.png