IM
Irene M

1 reviews | Active since Sept 2015

11 Sept 2015, 17:07

Sent incorrect pair of jeans refusal to refund

Ordered a black pair of jeans worth $220aud. Jeans that came in post was wrong color and wrong size. Called up customer service was instructed to send the jeans back and order another pair online. Refund will be processed in a few weeks. Original order was made in June. It is now September. I have had no refund. Nor feedback. I did receive an email saying that they cannot process the refund because the jeans I sent back didn't match what I ordered. The pair of jeans I sent back ARE NOT AVAILABLE IN AUSTRALIA. WHERE ON EARTH WILL I COME UP WITH A PAIR OF JEANS THAT DON'T EXIST IN MY COUNTRY, then send it back to HEAD OFFICE. <br> <br> HANDS DOWN THE WORST CUSTOMER EXPERIENCE. Quite ready to burn and throw away all my G-Star jeans.

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Replies (1)
G-star Raw
G-star Raw's reply11 Sept 2015, 17:48
Official
Hello Imelt,

Hi, Irene

Thank you for bringing this to our attention. We take this very seriously, and we've passed your feedback on to the team who will be addressing this issue immediately. We will be in touch with you as soon as possible to discuss the outcome of this situation.

Thanks,
The G-star Raw team