Poor Customer Service: Lost Return Parcel and No One Taking Responsibility

My order was received on 11 August, and I logged a return on the same day. The collection was scheduled for 13 August under collection reference H12F1F9. Aramex collected the parcel, but since then, nobody has been able to tell me where it is.

For weeks, I have been passed back and forth between G-Star and Aramex. Each party refers me to the other, yet no one is willing to take responsibility or provide a clear update. I keep being told that the matter is "under investigation," but I have received no answers, no resolution, and most importantly, no refund.

I followed the correct return process and handed the parcel over to the courier as instructed. Once the parcel was collected, it should not have become my problem. It is up to G-Star and Aramex to trace the parcel and resolve the issue between themselves.

This purchase involved a significant amount of money, and it is unacceptable that I am still waiting for a refund despite complying with all the return requirements. I am no longer interested in hearing that the parcel is being investigated. I want this matter resolved and my refund processed without further delay.

The lack of communication, accountability, and customer service from both companies has been incredibly frustrating and disappointing. I expect urgent intervention and a final resolution.