Poor client services

Parcel Stuck in Durban – No Delivery, No Updates (Aramex & G-Star RAW)

Complaint: I made an online purchase from G-Star RAW for R3 600 (Order ***). The parcel was handed to Aramex and arrived in Durban on 30 November 2025 at 17:35. It has been stuck there ever since with no movement and no communication.

The 72-hour delivery window for regional areas has already passed. Aramex support only gives generic “high volume” messages with no real update or solution. G-Star RAW also has not intervened, even though they are the contracting party for the courier.

This is unacceptable service for a premium brand and a paid order of this value. I want immediate escalation, a real update, and delivery without further delay.

Tracking number: *** Order number: ***