Poor and unacceptable service

To whom it may concern I’d like to express my utter disgust in the manner your V&A Waterfront(Cape Town- South Africa) staff communicate with clients.Started the acc application on Fri the 6th Dec it was approved immediately and they told us to come back the next day with an ID which we did,when we got there the ID was scanned and they told us to come back after receiving the confirmation message which we received already on the 6th,decided to visit Foschini in Mitchell's plain who told us that the card is ready for collection,we went ro G -star shop 3 times with no help from them mind u we live 25 KMs away from waterfront.The individual in question is “Zinhle”, . This individual told me that my ID doesn't appear at home affairs and is seem to be ****,asked my husband where he app**** for his ID book which he's been using since 2009,she made us wait for 90 minutes and later told us to go and come back later as the head office was not picking up the phone.She refused to initiate the cancellation process.The staff in question could of handled the situation in a much more professional manner. I myself own multiple GStar garments and this last incident on 12/12/2019 had left a very poor taste in my mouth. Please ensure your staff is trained adequately in interpersonal before they are shown to the shop floor. Being part of the Tfg group I hope this matter is handled with the utmost severity as I will continue to air my view on this incident on other social media platforms until said individual is trained appropriately. Regards

Mr Hlela