Highly worth reading

I made an online purchase on the 24th of Jan and the payment went off my account immediately. I then received an email on the 26th saying my order has been shipped. Then on the same day i received an invoice and another payment for the same order was taken from my account. I cannot get t hold of the customer service as it says the centre is closed. I am still waiting for my order and my money to be refunded. The bank says it must still investigate. Never again will I shop online it seems like a **** for our hard earned money.