1 reviews | Active since Mar 2022
Gstar Fourways poor service
Gstar Raw in Fourways Mall need customer satisfaction and product knowledge training. I’m aware that staff are supposed to greet you at the door and try to provide product support instore to every customer,not just who suits a certain demographic. When you enter the store the staff will look you in the face and not greet unless you greet them first. You will be in the store and look like you need assistance but it’s a “self help” store. The first time I let it slide as I was just scouting for items,but the second time I was intending on spending quite a lot as I was doing a wardrobe remodel for a client(over 25k) . However,when approached by a girl that works there, I was told “you’re just looking right?” . Mind you ,I was wearing the brand from top to toe, but I wear clothing that doesn’t have bold branding. That should have been an opportunity to upsell me if they had knowledge on the products I was already wearing . That comment did not go over well and I just decided to leave. You cannot judge a book by its cover.
