G-Star raw ****ming customers

I bought a pair of Jeans, online a month ago. I have been waiting for weeks for my delivery, when I contacted their customer care they told me that the order was returned as the courier couldn’t find my address . This is the same address that the courier FedEx has made multiple deliveries to, including previous orders from G-Star, it’s the same address that is on my online profile. No one contacted me to confirm my address, nor the courier nor G-Star. upon contacting their customer care, they advised me that I place the order again at a price that is 40% higher than the price that I had initially bought the jeans for. This is over and a over the fact that they haven’t refunded me.