G-star Raw Fourways Mall - worst customer service

I purchased a pair of jeans on 21 December 2024 from G-star Raw in Fourways mall. The store did not have the size I wanted. No initiative from the staff in the store to check other branches, so I ask them to check other stores. The staff locate two of the item in Sammy Mall (Pretoria) and they were going to get the item from Sammy Mall in Pretoria. The staff (Buhle) had made a note of the order in their store book, and committed to have the item in their store by Friday (27 December). Staff also said they will call me when the item arrives. I pay for the item on 21 December. I go into the store on Friday (27 December) to be told that the item has not arrived and is in transit. I was also told that the store will call me as soon as the item arrives in the store. No calls up to 30 December, so I go into the store on Monday (30 December). I get told by Siya that the item has not arrived. He calls Sammy mall while I am at the store. Siya then tells me that Buhle did not contact Sammy mall on 21 December to send the item through. She had only made a note in the store book to do so! He then arranges with Sammy Mall to send the item through when he called them. He committed to have the item in the store by the next day (31 December). Siya sends me a message on 31 December that says that the the store closes at 5pm on that day, and the courier has still not arrived with my item. He says he will contact me as soon as the item arrives in the store. I call the store on 2 January to be told by Sihle (store manager), that the item that arrived from Sammy mall in their store is not my item! He also says that G-star Raw does not have the jeans (and size) that I wanted. He says that the Relay store in the mall has the size and I can get it from there! All this lies and bull****, to then inform me that G-star Raw does not have the product item! Worst service ever from a brand that advertises 'quality service' on their website. Plus, the staff in this store are unhelpful to say the least. They have no idea what customer is, yet the brand advertises that 'Customer is King' on the till slips!