G-Star online No respect for your customers at all

I actually did not have an option not to choose a star as my experience does not deserve a star. The customer service for the online shop is so bad, they do not respond to calls or emails and when they do reply there no solutions at all and the personnel is not even sure about their story. I have two orders I placed on Thursday the 22nd Nov and they were cancelled with no details as to why but their online still shows as order placed but customer service can't even pick up the orders on the system. It takes 3 full days for them to reply to an email.