1 reviews | Active since May 2017

30 Dec 2017, 14:43

False advertising

Ive had such a bad experience with gstar due to false advertising. I ordered from them on the 20 Dec 2017. They advertised that if u do an online purchase before the 21 Dec 2017 your items will be delivered before the 31st Dec 2017. Ive been trying to contact them but they are giving me the run around. They gave a waybill number to track my items but it's non existent. They have even advised items are with South African customs but when i check with them they have no record of them. Such horrible service im so disappointed and will not be ordering from them ever again

0
Replies (4)
G-star Raw
G-star Raw's reply03 Jan 2018, 11:43
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

G-star Raw
G-star Raw's reply03 Jan 2018, 11:44
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

's update04 Jan 2018, 19:54
Reviewer Update
I am still not able to track my parcel, is this normal after almost 7 working days?
's update09 Jan 2018, 13:11
Reviewer Update
What is happening guys still nothing from u can i atleast get a refund? This is not fair. Im never ordering from u guys ever again