nM
nosiviwe M

1 reviews | Active since Sept 2012

10 Mar 2015, 11:25

DAMAGED GOODS

i bought a shirt in january and i only wore it once and it got torn, when i went to them to complain about this matter they said they will take the shirt to their lab for some further investigation as to what happened .the report came back from the lab stating that the shirt had blood stains and that they suspect that i had a fight and my shirt got torn.to my suprise i told them that i didnt have any fight that coud result to this damage, and they insisted that i had a fight and they will not refund me or give me a new one.<br> <br> I DIDNT HAVE A FIGHT ALL I NEED IS A REFUND OR A NEW SHIRT

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Replies (1)
G-star Raw
G-star Raw's reply10 Mar 2015, 15:59
Official
Hello viwe@maqolo,

Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Warm regards
Tamlyn Nel