Customer parcel negligence

I ordered a package from TFG online which was delivered to G Star Raw Cavendish branch on Thursday 14th April 2022. I went to the store on Tuesday 19th April 2022 to collect my package and was told by staff that the package did not arrive from TFG. I showed them all of my proof that I received via sms and email which then prompted the staff member to contact TFG who confirmed that the package was delivered.

The manager was not at the store and I was told that I would be contacted at 09:00am the next morning with an update. At 10:00am when I was still not contacted by Aiden, the manager, I phoned the store and was told that due to load shedding, they could not access their computer but what I would have expected is a courtesy call to let me know that the matter is being dealt with and that I would be contacted with an update as soon as the computers could be accessed.

I have waited since September 2021 for these items to become available again with countless follow ups with the store to check for availability only for the GStar Raw store to be negligent and "misplace" my package.

Furthermore, I was informed that a customer must have ****** the package which is absolutely absurd because that would mean that the staff member who signed for the package did not put it away and that it would have been left for a customer to be able to access and *****. Alternatively, a staff member from GStar Raw has ****** my package and all the manager could do was apologize and say that TFG would refund me within 3 days so that I could repurchase my items online (One of the items is already no longer available in the required size)

I am extremely disappointed ad will never shop at GStar Raw nor will I ever allow any of my TFG packages to be delivered to any GStar Raw store. I would like to know who is being held liable for either my package being accessible for a customer to ***** or for their own staff theft.