Bad customer service

Below is the email i wroteto G-star raw without any help. Instead they said I must contact Aramex.

At 11:23 AM, I missed a call from the delivery driver as I was in a meeting. I returned the call around 2:26 PM, and the driver informed me that he was already at Vosloorus Chris Hani Mall, which is 14.1 km from my location. I explained that I had been in a meeting earlier and noted that, when I tracked my order that morning, there was no communication indicating that it was out for delivery.

I requested that he drop the parcel at my home, where someone was available to receive it, or meet me at Mall of the South, where I was already present. The driver refused and insisted I meet him at Vosloorus. I asked if there was a collection point in Vosloorus, but he said there wasn’t. I felt uneasy meeting him at an unfami**** location, as it raised safety concerns about being ****** after collecting the parcel.

He then suggested I find someone with an address in Vosloorus to receive the parcel, but I informed him that I don’t know anyone in that area. He further stated that he only delivers on Tuesdays and Thursdays. When I mentioned that I would be traveling during the school holidays and asked when he could deliver the parcel so someone could receive it in my absence, he said he wasn’t sure he would be in my area on the next delivery day and offered no additional help.

I subsequently called Aramex at *** at 2:57 PM and explained the situation. The representative assured me they would reschedule my delivery for Friday, the next day. However, to date, I haven’t received my parcel or any communication from them