APPALLING SERVICE

I am deeply disappointed with my recent experience shopping with G-Star online. I placed an order on July 17th, 2025, and only received it on August 14th — nearly a month later. This delay caused significant anxiety and frustration, especially as there was no proactive communication from G-Star throughout the process.

Despite sending numerous emails to your customer service team, I never received a single response. This level of customer care is absolutely unacceptable and by far the worst service I have ever encountered from a fashion retailer. Even brands like SHEIN manage to stick to their delivery schedules and at least respond to customer queries.

I expected far better from a brand like G-Star. This experience has left me with no confidence in your service, and I will strongly reconsider any future purchases.