****** AND RUDE UNPROFFESINALISM

Good day

Please be advised that I am disputting this account as I have no recallection of it, the lady that just called me is adamant that I have paid this account. I have asked for proof af account and she refuses to even tell me when the account was paid. The only account that I had and know of is a student loan with Nedbank which I paid up in 2010. Please listen to the recording 2024/02/17 09.37AM.

I have asked this lady to look into a possibility of *****, it could be a case that someone opened an account on my name and she says that how is that possible if payments were made on this acc, I then asked when were these payments made, that she can not provide me with, she got angry and told me she is sending it to court and dropped the call.

This lady is so rude and refuses to listen, she is shouting at me that I used the money now I dont want to pay. I ask her to provide me with this information she refuses to give me even the dated that she claims I made payments on, Beacause PAYMENTS THAT I HAVE EVER MADE TO NEDBANK WERE FOR MY STUDENT LOAN ACCOUNT!!! She even told me that she is going to issue me with a summons on an account that I am dissputing. She shouts at me like I am a child being scolded for naughty behaviour. Please train your lady on customer service and not to take out her personal frastrations on us. Surely it is her job to provide me with information if I am dissputing the account or is it because I am black and Xhosa and she sees it fit to traet me like a piece of trash with whom she can raise her voice to and refuse assist with information when requested.

I have written to Nedbank to also investigate this matter.

Please investigate and advise.