Withdrawal rejected...

On 20 Jan 2025 and 21 Jan 2025 I've been trying to withdraw funds from my gbets account. I got a message saying withdrawal rejected. I then spoke to the service team who requested a proof of deposit(doesn't make sense why) i sent it through, later on they then requested by bank statement(doesn't make sense either) sent it through... 5 hours later still can't withdraw my money... Can someone please sort this...