Unpaid winnings

On the 21 April 2025 (Monday)I submitted my bet for football matches that were taking place that evening,submitted them and my ticket number id:*** was allocated to me with the winnings of +R1800,as my odds were 168.27 with a bet amount of R10 that evening all my predictions were spot on,on Thursday I logged on to withdraw the amount,only to find out 4 of the matches were highlighted returned without my knowledge,with a lesser winning amount,which I brought to the attention of the consultant named Kopano,whom till today never came back to me,whilst he said he escalated the query,I'm really disappointed in this company.