Reneging on a winning bet, and rude staff

I am not at all happy with the treatment i have recieved. I placed a bet on round 1 of the PGA 3M golf tourney, backing Wolff to beat Reed in a match up . Wolff won the head to head, in round 1, Thursday. On Friday the bet remained unsettled and is still unsettled now, despite my 'bets' page showing the game is already finished. I have been on the chat. Yesterday I went to great lengths to explain why my bet had one. Bella would not acknowledge that the bet was a winner and stated the bet would only be paid out on Sunday at the end of the tourney. Now I am not sure why that would be the case. I asked for someone to call me and they did. I explained the situation again and was told that I would have to wait as this was what the resulters were saying. I asked for someone to call me who would understand this case and pay me out. I was told someone would call me. No one has. Today I spent more time on the chat. You employee was extremely rude. I explained my case AGAIN and he told me that I should not bet if I don't know the rules. This is unacceptable!! I asked him to get someone to call me and he said words to the effect that when I know what I am betting on, then someone will call me.! Very very rude. My bet was a winner on Thursday but no one seems to understand that! Even your website says the game is over! Why will you not acknowledge that my bet won? I've been left with no choice but to resort to social media. I will take the matter to the WCGRB even if i do get paid tomorrow, unless someone calls me and tells me what on earth is going on. One of your chat team told me 'no one here knows if your bet won or lost'! What kind of operation is this?