Missing Standard Bank Instant Money Withdrawal.

I made a withdrawal on the 16 September via standard bank instant money. R200 .

I realised my phone number had changed so I went on chat support immediately on the 16th and I requested the agent reversed/cancelled the withdrawal because I won't be able to receive The codes and pin for withdrawal.

The agent said she reversed it but it was never done

Last Saturday Morning I was back on chat asking about my funds and then I spoke to someone called Shayle. He called me on the phone.

He told me that unfortunately the withdrawal was NEVER cancelled and that he and a supervisor were going to email standard bank to To confirm that the OTT was never withdrawn and then my R200 would be returned to myself in my gbets and I account.

But NOTHING since then and I want my R200.

Shayle called me on Monday morning (23rd September) and said that standard bank had not yet rep**** to their email. And that he would call me Monday afternoon with an update. It's now the NEXT Monday morning and NO ONE has called and I'm frustrated beyond believe with this poor poor customer service.

Is anyone going to helping me This has been goig on long enough and I DEMAND MY R200 TODAY.

It was never withdrawn Using the OTT Pins and code because they were Never received.

(And I cannot change my phone number on my Gbets Account either, I have tried but it was not accepted because a driver licence is NOT an acceptable form of proof of identification for Gbets)

Yesterday morning (Sunday 29th September) I made some progress with an agent on email Lindiwe who asked me for my new number so she could haveghe withdrawal voucher and pin sent to my new number and I can complete the withdrawal. I gave her my new number and I actually received a voucher number and pin for the R200

But when I got to the Standard Bank ATM I received an error message saying "This voucher number has already been cancelled. Please contact sender". Infuriated I send a picture of the error on the atm screen back to Lindiwe around 13:00 pm yesterday on email, she claims she reported it but until now I have sent about 20 odd emails since yesterday asking for feedback on the cancelled voucher , three emails this morning alone and NOTHING. NO REPLY. NO FEEDBACK NO HELP NO SOLUTION.

Two weeks for R200 withdrawal is doing my head in.

And I'm still waiting for resolution and payment. Pathetic Gbets.