Inconvenience and very bad service G-bets

I bet football and two weeks my teams won and I caught some small money 660 and today I went to collect only to be told they need my ID bank statements and proof of res and I drove back from Randburg to Mamelodi to make all the arrangements for the documents they asked for and when I got back they tell me head office is closed Mxm Imagine all my petrol and the inconvenience all the money they sappose to be paying went into the petrol I think I should be compensated and it's not even their requirements cause I read the only condition they require the staff it's when you have won R250 000 Mxm