G-Bets Theft

I oreviously had an account which i decided i no longer wanted to have access to so i mailed support to close/lock the account which they subsequently actioned however when actioning they did not mention that in order to activate the account again i would need to provide a certificate from the National Responsible Gambling Programme (NRGP) in order for them to reactivate.

I recently tried to login to that account mo ths later and remembered it was locked so i created a new account but with the same details which was my name ID number and email but i used my 2nd cell number.

The account was successfully created and i was able to deposit money and play. I then tried a withdrawal which was rejected and the consultant told me that i need to upload a pic of my ID showing all four corners which i did and submitted and then did a withdrawal request.

The Fica submission and witdrawal request was denied so i logged back into the account and spoke to a consultant who said they would check and get back to me.

After this my new account was locked by Gbets and i was called to say they will not action my withdrawal as i have not submitted the NGRP certificate and they can not do anything for me.

If this is a requirement as per NGRP regulations then their system for creating accounts should have flagged my details and not allowed for an account to be created 1stly and 2ndly they only flagged my 2nd account because of the withdrawal request.

There is R10500 that they refuse to release without the certificate unless i do a 6 month course to get the certificate.

If there system allows me to create an account abd deposit money then i should be allowed to get what is due to me as they are at fault for not notifying me initially of the certificate requirements and secondly for allowing me to create the 2nd account given the details used were the same as the first just with a 2nd number.

To me this is similar is a case of *****/theft because had i lost what i deposited there would be no issue but because i won and they then only realised the account should have been flagged immediately.

I refuse to go through a 6month program just to get what i am owed when there rules and regulations are not synced with their system.

I had a similar case with betway where i asked for my account to be cancelled and then reactivated and this was actioned immediately with no reference or need for this NGRP certificate.