BAD SERVICE

I made a deposit on Gbets using the SID option which i always use and my funds are still not reflecting in my account , the agents cant seem to help. I had the same issue 3 months back where i deposited R50 and it didnt reflect till today all im told is it will reflect in 24-48 hours but why because others reflect immediately each agent i speak to has a different answer and i keep sending the POP.THIS IS UNACCEPTABLE