Terrible service

Service has really gone very bad over the past 12 months. The new staff that have taken over are arrogant,never respond to emails for vat invoices and now they dont even send updates for orders. in past my orders was fulfilled within 3 days. Now the items are not even picked up within 3 days. I had bad service from Fast way in past and a Senior Manager stepped in and resoved the issue. Last I hear she went on maternity leave and then the wheels have fallen off sadly. Hopefully an executive will step in and resolve the issues before the organisation nose dives due to pathetic staff even and lose the most loyal customers. For now I am looking for alternate suppliers as the service fro Futurelife keeps falling. Unhappy customer.