Futurelife Oats - Gone wrong

I lead a very healthy lifestyle because of underlying conditions that I suffer from - Future life instant oats is my go-to when I have to squeeze a breakfast into my fast pace life and at the same time be sure that its a healthy one. So thank you for providing us with this awesome breakfast option! Today I opened a band new sachet and it was full of hair or mold and all stuck together. I don't know what this was - but very disappointing. This could have been a packaging fault maybe. I would just like to bring this to your attention. - Disappointed loyal customer