Bad experience on an online order - Futurelife online sucks

On the 25th of January 2024 I purchased some items on their website (futurelife.com). The tracking number provided is not working on fastway website. I then called Fastway offices last week and they told me that the product was still at Futurelife. Its been 10 days today which is more than the days they promised delivery on the order confirmation. I needed these products ASAP but 10 days later I am still waiting. This is poor service at its best, I will never order on their website again......I want my money back or deliver my products today.