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Philip M
1 reviews | Active since Mar 2011
07 Feb 2021, 10:09
Zero after sales support
We bought x2 new Samsung devices from Future Telecoms. Since the purchase of our handsets, service levels has declined dramatically. After multiple phone calls and messages over the past few weeks, Future Telecoms is literally ignoring me completely and refusing a very simple request - just send me my invoice, I even offered to collect, even though something as simple as emailing is an option. My guess is if you have a warranty issue you'll experience the same after sales support, so best go to another service provider, there are others at the same price level.
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Philip M's updateReviewer Update
08 Feb 2021, 19:09Following this HP post, Future Telecoms sent me my invoice in record time, and affirmed their commitment to after sales service and support should there be any warranty issues.
Thank you FT for the quick follow up today, this level of response will surely give all future customers peace of mind in doing business with your brand.
Thank you FT for the quick follow up today, this level of response will surely give all future customers peace of mind in doing business with your brand.
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Philip M's update08 Feb 2021, 19:09
Reviewer Update
Following this HP post, Future Telecoms sent me my invoice in record time, and affirmed their commitment to after sales service and support should there be any warranty issues.
Thank you FT for the quick follow up today, this level of response will surely give all future customers peace of mind in doing business with your brand.
Thank you FT for the quick follow up today, this level of response will surely give all future customers peace of mind in doing business with your brand.