Not a new phone, broken and incorrect accessories, Korean firmware limiting functionality
<div>Purchased 'brand new' Samsung S10+ on 12th May 2021, delivery on 14th May - good stuff. But... Instead of a new phone, I received a box which included a power adapter which doesn't work, Samsung branded earphones (A-Series type) instead of AKG-branded (which is what ALL S10 models should have as per Samsung website, irrespective of region) and an actual phone which clearly states in the Status info "1st Call made" in 2019...!?? Worst of all is the phone has Korean firmware loaded - you cannot use your Samsung apps properly, even if your Samsung account is in South Africa. The Korean firmware simply doesn't allow it. There are certain sections which only displays in Korean, irrespective of Language/Input settings changed. The weather app e.g. doesn't even pick up locations for South Africa. I logged this with them the very same day of delivery, 14th, to which I was told they'll investigate and provide feedback. On the 20th I sent an update request further outlining the problems. I was advised that they're still checking availability of stock but that I'll get a replacement. 25th I follow up again with no reply received. 28th I follow up again, this time getting a response of "checking stock for replacement". We are now on the 7th June, nearly a month later - still no resolution and no feedback since 28th May... The cost difference is not worth the issues you have once purchased.</div>