No phone delivered, no refund provided

<div>NEVER EVER give them your money. Over a month ago, I paid for an iPhone 13 cell phone. I had first emailed Ralph (the online manager) to check availability of the phone, which he confirmed. So I paid them. When no phone arrived over a week later, I began to ask questions as to why. I was **** to repeatedly by Ralph when I asked where the phone was. Eventually, I was informed there was a national shortage of phones and that they in fact did not have stock. I was promised regular updates about the status of my order, which were never provided to me. I eventually asked for a full refund. I was then told that the stock had arrived in the country that day and that the phone would be dispatched the following working day. I then asked to confirm this with the company owner Azi, who gave me his personal assurance the phone would be couriered to me the following day. This was a lie. When I called Azi on the day of supposed dispatch to me, he told me that he only had dual sim phones with serial numbers attached to other countries (so they cannot be repaired in South Africa by any authorised Apple dealer). I told him this was not what I ordered, and that he should refund me my money. I was given his personal assurance that the transaction would be processed that same day via Payfast. This was a lie. I called the following day to ask why I had not received a refund, and was told that Payfast was "down" so he couldn't use his payment portal. This too was a lie – it had been down that morning, but was up and running again by the time I chatted to Azi. I then instructed Azi to email Payfast which he promised to do. He failed to do this. Eventually, I managed to get information about him from Payfast. I found out that his account with them had been deactivated. He also had no funds in his account there, and therefore had no ability to use them to process a refund. I called Azi again, and told him this, which he denied, despite me having confirmation from Payfast. I called him again and told him to process an EFT to me, which he has failed to do.&nbsp;</div>