Future Sonie Financial Services
Unclaimed Business
|1.1|10 Reviews (last 12 months)|This business does not respond to reviews
Future Sonie Financial Services
Unclaimed Business
|1.1
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-100Unlikely
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
Oct '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencefK
franciscus K
1 reviews | Active since Apr 2021
7 Aug 2026, 21:08
Head Office Promised Feedback but Never Responded
Title: Promised feedback from Head Office never received I am extremely disappointed with the way my enquiry has been handled by Future Sonie Group. After submitting my loan application, I received conflicting information from different branches regarding my eligibility and the assessment process. As a result, I escalated my concerns to Head Office. Patience from HQ Durban acknowledged my complaint and advised me that it had been escalated to senior management. I was assured that I would receive feedback. Unfortunately, that feedback never came. After waiting patiently, I sent a follow-up WhatsApp message requesting an update. The message was read, but no response was provided, and the business day ended without any communication from either Head Office or senior management. To be clear, my complaint is not about my loan being approved or declined. Every credit provider has the right to make its own lending decision. My concern is the lack of communication, the inconsistent information provided by different branches, and the failure to honour a commitment made by Head Office to provide feedback. I made every reasonable effort to resolve this matter directly with Future Sonie Group before posting this review. Unfortunately, I have been left with no choice but to raise my concerns publicly and, if necessary, with the relevant regulatory bodies. Outcome requested: * A formal response from senior management. * An explanation as to why the promised feedback was never provided. * Clarification regarding the conflicting information I received from different branches. * A commitment to improve communication with applicants so that others do not experience the same lack of service. Kind regards, Franciscus (Dave
Helpful (0)
|Replies (0)fK
franciscus K
1 reviews | Active since Apr 2021
7 Aug 2026, 21:08
Head Office Promised Feedback but Never Responded
Title: Promised feedback from Head Office never received I am extremely disappointed with the way my enquiry has been handled by Future Sonie Group. After submitting my loan application, I received conflicting information from different branches regarding my eligibility and the assessment process. As a result, I escalated my concerns to Head Office. Patience from HQ Durban acknowledged my complaint and advised me that it had been escalated to senior management. I was assured that I would receive feedback. Unfortunately, that feedback never came. After waiting patiently, I sent a follow-up WhatsApp message requesting an update. The message was read, but no response was provided, and the business day ended without any communication from either Head Office or senior management. To be clear, my complaint is not about my loan being approved or declined. Every credit provider has the right to make its own lending decision. My concern is the lack of communication, the inconsistent information provided by different branches, and the failure to honour a commitment made by Head Office to provide feedback. I made every reasonable effort to resolve this matter directly with Future Sonie Group before posting this review. Unfortunately, I have been left with no choice but to raise my concerns publicly and, if necessary, with the relevant regulatory bodies. Outcome requested: * A formal response from senior management. * An explanation as to why the promised feedback was never provided. * Clarification regarding the conflicting information I received from different branches. * A commitment to improve communication with applicants so that others do not experience the same lack of service. Kind regards, Franciscus (Dave
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Replies (0)BP
BP
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Neliswa
1 reviews | Active since Jun 2025
9 Jul 2026, 20:08
I was harassed and threatened by a guy from Future Sonie called Zulu
I was harassed and threatened by a guy from Future Sonie called Zulu. He sent me threatening videos even though I have already approved a debit order to pay the loan
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Neliswa
1 reviews | Active since Jun 2025
9 Jul 2026, 20:08
I was harassed and threatened by a guy from Future Sonie called Zulu
I was harassed and threatened by a guy from Future Sonie called Zulu. He sent me threatening videos even though I have already approved a debit order to pay the loan
0
Replies (0)MM
Motsamai M
1 reviews | Active since Mar 2026
11 Mar 2026, 11:26
Bad experience
Never met an *********** loan provider like them I app**** on Monday was following up the whole week contacting my employer regarding confirmation all was done I approved their debi check mandate and I was certain that all is done then the consultant tells me that they don't help call center employees I asked about the Debi check she said she was gonna cancel it should it run I'm taking them to the ombudsman because it's still active on my app
Helpful (0)
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Motsamai M
1 reviews | Active since Mar 2026
11 Mar 2026, 11:26
Bad experience
Never met an *********** loan provider like them I app**** on Monday was following up the whole week contacting my employer regarding confirmation all was done I approved their debi check mandate and I was certain that all is done then the consultant tells me that they don't help call center employees I asked about the Debi check she said she was gonna cancel it should it run I'm taking them to the ombudsman because it's still active on my app
0
Replies (0)KR
Kefilwe R
1 reviews | Active since Feb 2025
5 Jan 2026, 19:09
Refund
Borrowed money from them my problem is they deducted twice and when I call their number they said the dont work there i do have the manager numbers *** that I was given by a lady called palesa with cellphone *** I just want to knw about two debit other on the same day R2490 and R2445
Helpful (0)
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Kefilwe R
1 reviews | Active since Feb 2025
5 Jan 2026, 19:09
Refund
Borrowed money from them my problem is they deducted twice and when I call their number they said the dont work there i do have the manager numbers *** that I was given by a lady called palesa with cellphone *** I just want to knw about two debit other on the same day R2490 and R2445
0
Replies (0)M
MODISADIFE
1 reviews | Active since Jul 2021
23 Dec 2025, 21:33
Future sonie financial services.
They deduct my account three times in December and I am struggling to get my refund and I desperately need money to run December errands. That's how bad they are.
Helpful (0)
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MODISADIFE
1 reviews | Active since Jul 2021
23 Dec 2025, 21:33
Future sonie financial services.
They deduct my account three times in December and I am struggling to get my refund and I desperately need money to run December errands. That's how bad they are.
0
Replies (0)YB
Yolandi B
1 reviews | Active since Jun 2025
22 Nov 2025, 12:41
Terrible customer service ever!!!!
Future sonie helps on WhatsApp too. I got a number for one of their branches. messaged them on the 4th of November and was told to revert back on the 15th. On the 15th when I messaged them again I was asked for documents to see if I qualify. Which I did. I was then referred to the Cape town branch as it was closer to my location. Today is the 22nd of November. After sending me up and down to the police station for an affidavit and relevant documentation I'm still not assisted. First I was told I qualified for R4000 and then suddenly it was reduced to R2000 but the process just can't be concluded and the loan just don't pay out. I've called and I've texted. Consultant would've called me back twice. Never happened. The phone was dropped while talking to the consultant. They have been dragging this application for three weeks. I've asked to speak to a supervisor, also with no success. This is the most rediculous service I have ever, and I mean ever received in my life. We are desperate for loans. If you apply you need the loan like in yesterday. How the hell can you drag a loan application for 3weeks. These consultants of Future Sonie are *********** and they are selfish. Future Sonie should rather not do business or get other more reliable consultants. I will try somewhere else. You will loose alot of business because of this!!!!
Helpful (0)
|Replies (0)YB
Yolandi B
1 reviews | Active since Jun 2025
22 Nov 2025, 12:41
Terrible customer service ever!!!!
Future sonie helps on WhatsApp too. I got a number for one of their branches. messaged them on the 4th of November and was told to revert back on the 15th. On the 15th when I messaged them again I was asked for documents to see if I qualify. Which I did. I was then referred to the Cape town branch as it was closer to my location. Today is the 22nd of November. After sending me up and down to the police station for an affidavit and relevant documentation I'm still not assisted. First I was told I qualified for R4000 and then suddenly it was reduced to R2000 but the process just can't be concluded and the loan just don't pay out. I've called and I've texted. Consultant would've called me back twice. Never happened. The phone was dropped while talking to the consultant. They have been dragging this application for three weeks. I've asked to speak to a supervisor, also with no success. This is the most rediculous service I have ever, and I mean ever received in my life. We are desperate for loans. If you apply you need the loan like in yesterday. How the hell can you drag a loan application for 3weeks. These consultants of Future Sonie are *********** and they are selfish. Future Sonie should rather not do business or get other more reliable consultants. I will try somewhere else. You will loose alot of business because of this!!!!
0
Replies (0)