XFACTOR MATHS BOOKS ORDERED FROM FUTURE MANAGERS

I ordered my kids xfactor maths books from this company, payment was made on 10 January already to receive my books on time, when I phoned yesterday they cannot trace my payment, I sent the payfast pop but they just keep on saying that they do not receive my emails. I said to them but it will reflect on your bankstatement, but according to Michelle it does not work like that with payfast, I mean, ***