Unhappy

I went online to book for Durban on Agoda website and found the Parkview Hotel an affordable hotel close to the beach. I tried to make a payment but was unsuccessful. I the called the hotel and they gave me futurebound leisures number to make a payment. I explained to the person that I found the accommodation on Agoda and would like to secure my booking from the 25th December 2017 for 4 nights as that was the only dates available. She the gave me an account number to pay in. I questioned why the price was diffirent to what was advertise and she tols me that was the price and I paid my deposit.

I received my invoice which states the it is a Standard room- selfcatering. I was pleased with the idea of self catering.

To my dismay when I got there it was nothing that I am used to from a hotel. there was only a double bed and a cupboard and a chest of draws with a TV. No kettle and only 1 towel.

I called and they said that was there standard room. I asked whey did they say on the invoice self catering? She could not eplain and just said that was a standard room and if I had booked a Luxury room it would have a the kettle and microwave and bar fridge.

I then asked to move to a luxury room for a extra R200 and was told there is nothing available. They can anly accommodate me from the 29th December for the 3 nights. I agreed and was moved from the 29th....

There was no aircon working in the room. It was broken.When I attempted to make coffee there was not cups, the plates was chipped, no teas****s and no towels for 2 people.

How do Futurebound Leisure get away with such bad service????