Fusion Online is a Confidence ********* Company

On 07 April 2018, I ordered and paid for 2 x WiFi Dash Cam Extra (Rear-View Night Version Camera) and 2 x Full HD 1080p WiFi Vehicle Dash Cam the total price of which was R2,656.00. On 11 April 2018, I received a mail stating that my Shipment was on its way; the Order Number was given as #1233 and the Tracking Number as RH ********** 85TR.

On 18 June 2018, I received a mail from Fusion Online stating: "Hi Ann, We see you placed an order with us on April 7 and tracking information hasn't updated in a while. We would like to apologize for the confusion. Our products come from around the world which is clearly stated on our website. The issue with this is that they have to be cleared by SA customs first before being delivered to you. We had no idea that we would be receiving the amount of volume per day that we are. Due to this, Customs has been withholding all of our customer's parcels for an extended period of time. Please note that every order placed through Fusion Online either has or will be delivered. That is our guarantee and without it, we would no longer be in business as our payment provider would pick up on it very quickly. The issue is with delivery times. And the fact that we have no clear indication of when customs will release certain parcels we are constantly in a back and forth with them, our customers and suppliers. We are weeks away from having our own distribution center here in South Africa which will reduce delivery times significantly as parcels will no longer have to go through customs and instead be delivered by our own door to door courier service. Giving us complete control over every aspect of the delivery process. Once again, we sincerely apologize for delivery time delays. Regards, Fusion Online"

Despite many emails to Fusion Online since, I have not received my Purchases, nor have I received any response from Fusion Online. Furthermore, both the Order Number and Tracking Number no longer exist on their website.

I have contacted PayPal in order to assist but they have not received any response from Fusion Online, either.

It is my experience that Fusion Online is a despicable Company with no ethics or morals and which prides itself on conning hard-working people out of their money, doing so without any compunction of guilt or recourse.

Ann Woodman (Miss)