refund not being processed

<p>the company uses a tracking on my account i have request on numerous occasions for them to stop as the bank charges me R150 for unpaid debit and its been happening for 2 months so they need to refund me R300 .... I have been trying to get the company too refund my admin charges that the bank charged me for unpaid debit (which according to them the bank is not suppose to) i have sent them proof that they have asked for but to no avail...they are not responding to my request... its not fair that i should be "punished' for this... i will be taking this further as this is unacceptable and not right.</p>