Unacceptable Fury Ford on William Nicol

Absolutely shocking service. My wife made a booking for her car to be serviced. Drops it off at 8am and doesn't hear back at all. Phones then at 3pm to be told her service plan has lapsed because she had to take the car in by the 11th of August. When making the booking on the 6th of August she was told that anytime in August would be fine. Luckily she has an email confirmation. Then they have the audacity to lie and say they'd phoned her today after she had dropped the car off to discuss the problem - the never phoned and any problem is their making.

Ford South Africa Customer Care agrees with her that Fury William Nicol is in the wrong but Fury William Nicol has done nothing to try sort this out. They haven't phoned her back this afternoon after saying they would. This is time sensitive sense we need that car to drive the children around, our child seats are in it - because they said we would have the car back early in the afternoon on the day of service.

We never had any issues with the other Fury Ford branches so my advice is to AVOID AT ALL COSTS FURY FORD on WILLIAM NICOL.