service manager? WHAT? there is NO service of any kind

<p>Formal complaint against Cornell Hall: so-called service manager at mazda sandton. NO communication of any kind whatsoever from him. I "begged" to get my vehicle to him on Thursday 15th June to have the assessment done and the parts ordered to save time and effort. Could likely have spoken to a wall ... as I was ignored. My vehicle has been at mazda sandton since Monday19 June to replace a control module. As I correctly predicted - the part was not ordered ahead of time and NO communication from him to alert me AHEAD of time that other matters would come into play. My spare key was needed. NO one informed me. I was told I'd get my vehicle back today (Friday 23rd), only to hear it is not going to happen............. Why am I not surprised? I predicted it would happen as no human being on the face of the earth can ever, ever, ever trust anyone from mazda. Why do I even bother typing this e-mail. As we all know - nothing will come from it?</p>